Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What is your return policy for evening wear?
We offer returns on full-priced items within 14 days of delivery. Garments must be in original condition, unworn, and with all designer tags and security ribbons still attached.
How do I determine my correct size?
Each product page features a specific size guide. As our silhouettes are tailored, we recommend comparing your measurements against our chart or contacting our stylists for personalized fit advice.
Do you offer international shipping?
Yes, we ship globally via DHL Express. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed immediately by our warehouse. Therefore, we are unable to guarantee any changes or cancellations, but please contact our concierge team as soon as possible.
How should I care for my Rachel Gilbert garment?
Due to the intricate hand-beading and delicate fabrics, most of our pieces are 'Dry Clean Only.' Please refer to the specific care label inside your garment for detailed instructions.
Are duties and taxes included in the price?
For international orders, duties and taxes are calculated at checkout and can be pre-paid to ensure a seamless delivery experience without additional fees upon arrival.